ePerformax Contact Centers & BPO
TRAINING DEVELOPMENT AND FACILITATION
My facilitation experience started right out of college when I taught computer productivity classes to both children and adults. I realized early on that training was the field I wanted to be in: not just delivering training but also developing it. Since then, I’ve developed my own technology modules, a corporate English proficiency curriculum, and several leadership development courses. I highly enjoy opportunities that allow me to continue developing this skill set.
"The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn."
I joined Toastmasters in 2013 because I wanted to become better at speaking off-the-cuff. Not only does Toastmasters sharpen my public speaking skills, it also refines my leadership skills: I've happily taken on various officer roles in my club. I've also won contests in giving impromptu speeches, extemporaneous speeches, and prepared speeches at the club, area, and division levels. I continue to be an active member because there's always something to improve.
"Speech is power: speech is to persuade,
to convert, to compel."
-RALPH WALDO EMERSON
DISC AND NVC
DISC is a well-known personality assessment model that increases understanding of one's self and others--what makes us different--and how to navigate those differences so interactions are more effective.
NVC stands for NonViolent Communication: a way of communicating that inspires compassion and cooperation by focusing on what makes us the same. This key difference makes NVC the basis for empathy and connection.
"Every criticism, judgment...and expression of anger is the tragic expression of an unmet need."
MS Excel - Advanced
MS Word - Advanced
MS PowerPoint - Advanced
MS Publisher - Advanced
MS Windows - Intermediate
DISC - Expert
NVC - Advanced
Instructional Design - Advanced
Public Speaking - Advanced
Bilingual: English and Filipino
EPERFORMAX CONTACT CENTERS & BPO
Thompsons Station, TN
My focus has evolved to developing employees’ leadership skills consistent with our company’s PERFORM culture. I work with our Manila office as I develop the courses in the US, then fly to Manila to pilot, tweak, and endorse the training to our Manila team.
EPERFORMAX CONTACT CENTERS & BPO
My primary focus was on enhancing Filipino communication skills to support the American consumer. I developed the company’s first English curriculum which taught thousands of recruits in preparation for supporting our US-based clients.
Built my technology skills while teaching children and adults how to effectively use Operating Environments, Databases, Wordprocessing, Spreadsheets, Graphics, Internet, Multimedia, Programming, Desktop Publishing, and Applied Technology.
In 1997 I started to also train new facilitators.
Instructional Design & Technology
MicroMasters® Program, edX
UNIVERSITY SYSTEM OF MARYLAND
A series of four graduate-level instructional design courses that focus on maximizing learning with the use of technology:
Learning Theories; Instructional Design Models; Digital Media and Technology; Course Evaluation and Capstone Project.
Everything DISC® Workplace
EVERYTHING DISC (WILEY)
Delivered by the makers of the DISC assessments, the certification verifies expertise in teaching the principles of the DISC model as well as creating strategies for their application in a variety of workplace situations.
BRENTWOOD EARLY RISERS TOASTMASTERS
Toastmasters empowers individuals to become more effective communicators and leaders through a network of over 358,000 members in 143 countries with an online curriculum that teaches transferable skills across 11 specialized learning paths.
UNIVERSITY OF THE PHILIPPINES
The Psychology program included courses such as the Psychology of Learning, Psychological Statistics, Introduction to Research, Personality, Biopsychology, Human Development, Social Psychology, and Experimental Psychology.