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Cecille Slish

Training Developer

 

ePerformax Contact Centers & BPO

The outsourcing partner you can trust with
your most important asset: your customers.

Phone:

+1-260-CCSLISH (227-5474)

Emails:

cslish@eperformax.com

ccslish@yahoo.com 

 

Located in:

Franklin, TN

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What Do I Do?

 

When there is a training gap that stands in the way of our employees' progress, I support ePerformax by creating training to close that gap. I work with our team of instructional designers to accelerate the learning curve, helping our employees quickly get from good to great.

EXPERTISE
 
TRAINING DEVELOPMENT AND FACILITATION

My facilitation experience started right out of college when I taught computer productivity classes to both children and adults. I realized early on that training was the field I wanted to be in: not just delivering training but also developing it. Since then, I’ve developed technology modules, a corporate English proficiency curriculum, and several leadership development courses.  I highly enjoy opportunities that enable me to continue growing this skill set.

"The question isn't 'How do I teach this?'
but 'How do they learn it?'"
-JANE BOZARTH
PUBLIC SPEAKING

I joined Toastmasters in 2013 originally because I just wanted to be better at speaking off-the-cuff. I ended up learning so much more. With its curriculum and supportive environment, I became better at articulating my thoughts as well as presenting them clearly and confidently. I've won contests in impromptu speeches, extemporaneous speeches, and prepared speeches at the club, area, and division levels. With Toastmasters, I continue to refine my communication skills.

"Speech is power: speech is to persuade,
to convert, to compel."
-RALPH WALDO EMERSON
EMOTIONAL INTELLIGENCE:
DiSC AND NVC

DiSC is a well-known personality assessment model that increases understanding of one's self and others--what makes us different--and how to navigate those differences for effective interactions.

NVC stands for NonViolent Communication: a way of communicating that inspires compassion and cooperation by focusing on what makes us the same. This key difference makes NVC the foundation for empathy and connection in both professional and personal settings.

"If you are tuned out of your own emotions, you will be poor at reading them in other people."
-DANIEL GOLEMAN
SKILLS
 

MS Excel - Advanced

MS Word - Advanced

MS PowerPoint - Advanced

MS Publisher - Advanced

MS Windows - Intermediate

DiSC - Expert

NVC - Advanced

Instructional Design - Advanced

Public Speaking - Advanced

Bilingual: English and Filipino

EXPERIENCE
 
2003-current

Training Developer,

Facilitator

EPERFORMAX CONTACT CENTERS & BPO

Thompsons Station, TN

My focus is developing employees’ leadership skills consistent with our company’s PERFORM culture. I work with our Manila office as I develop the courses in the US, then fly to Manila as needed to pilot, tweak, and endorse the training to our Manila team.

2002-2003

Facilitator,

Training Developer

EPERFORMAX CONTACT CENTERS & BPO

Manila, Philippines

My primary focus was on enhancing Filipino communication skills to support the American consumer. I developed the company’s first English curriculum which taught thousands of recruits in preparation for supporting our US-based clients.

1995-2002

Facilitator

FUTUREKIDS

Manila, Philippines

Built my technology skills while teaching children and adults how to effectively use Operating Environments, Databases, Wordprocessing, Spreadsheets, Graphics, Internet, Multimedia, Programming, Desktop Publishing, and Applied Technology.
In 1997 I started to also train new facilitators.

EDUCATION
 
2018-2019

Instructional Design & Technology

MicroMasters® Program, edX

UNIVERSITY SYSTEM OF MARYLAND

A series of four graduate-level instructional design courses that focus on maximizing learning with the use of technology: 
Learning Theories; Instructional Design Models; Digital Media and Technology; Course Evaluation and Capstone Project. 

2016

Everything DiSC® Workplace

Certified Facilitator

EVERYTHING DiSC (WILEY)

Delivered by the makers of the DiSC assessments, the certification verifies expertise in teaching the principles of the DiSC model as well as creating strategies for their application in a variety of workplace situations.

2003-current

Toastmaster

BRENTWOOD EARLY RISERS TOASTMASTERS

Toastmasters empowers individuals to become more effective communicators and leaders through a network of over 358,000 members in 143 countries with an online curriculum that teaches transferable skills across 11 specialized learning paths.

1991-1995

BA Psychology

UNIVERSITY OF THE PHILIPPINES

The Psychology program included courses such as the Psychology of Learning, Psychological Statistics, Introduction to Research, Personality, Biopsychology, Human Development, Social Psychology, and Experimental Psychology.