Training Developer & Facilitator
ePerformax Contact Centers & BPO
The outsourcing partner you can trust with
your most important asset: your customers.
What I Do
When our newly-promoted leaders need extra support transitioning into or implementing their roles, I support ePerformax by creating training to close that gap. With our team of instructional designers and trainers, we refine our leaders' communication and leadership skills so they not only drive great performance but also cultivate meaningful work relationships.
TRAINING DEVELOPMENT AND FACILITATION
My facilitation experience started right out of college when I taught computer productivity classes to both children and adults. I realized early on that training was the field I wanted to be in: not just delivering training but also developing it. Since then, I’ve developed technology modules, a corporate English proficiency curriculum, and several leadership development courses. I highly enjoy opportunities that enable me to continue growing this skill set.
I joined Toastmasters in 2013 originally because I just wanted to be better at speaking off-the-cuff. I ended up learning so much more. With its curriculum and supportive environment, I became better at articulating my thoughts as well as presenting them clearly and confidently. I've won contests in prepared speeches, extemporaneous speeches, and impromptu speeches at the club, area, division, and district levels. With Toastmasters, I continue to refine my communication skills.
DiSC AND NVC
DiSC is a well-known personality assessment model that increases understanding of one's self and others--what makes us different--and how to navigate those differences for effective interactions.
NVC stands for NonViolent Communication: a way of communicating that inspires compassion and cooperation by focusing on what makes us the same. This key difference makes NVC the foundation for empathy and connection in both professional and personal settings.
"The question is not: 'How do I teach this?'
but: 'How can they learn it?'"
"Speech is power: speech is to persuade,
to convert, to compel."
-RALPH WALDO EMERSON
"If you are tuned out of your own emotions, you will be poor at reading them in other people."
MS Excel - Advanced
MS Word - Advanced
MS PowerPoint - Advanced
MS Publisher - Advanced
MS Windows - Intermediate
Graphic Design - Intermediate
DiSC - Expert
NonViolent Communication - Advanced
Instructional Design - Advanced
Public Speaking - Advanced
StoryBrand Framework - Intermediate
Bilingual: English and Filipino
EPERFORMAX CONTACT CENTERS & BPO
Thompsons Station, TN
My focus is developing employees’ leadership skills consistent with our company’s PERFORM culture. I work with our Manila office as I develop the courses in the US, then fly to Manila as needed to pilot, tweak, and endorse the training to our Manila team.
EPERFORMAX CONTACT CENTERS & BPO
My primary focus was on enhancing Filipino communication skills to support the American consumer. I developed the company’s first English curriculum which taught thousands of recruits in preparation for supporting our US-based clients.
Built my technology skills while teaching children and adults how to effectively use Operating Environments, Databases, Word-processing, Spreadsheets, Graphics, Internet, Multimedia, Programming, Desktop Publishing, and Applied Technology.
In 1997 I started training new facilitators to support Futurekids Philippines' expansion.
How to Manage a Remote Team
GitLab is the world's largest all-remote company with over 1,300 team members worldwide and no company-owned offices anywhere. This course applies their remote work best practices to lead and support a high-functioning, scalable remote team.
Instructional Design & Technology
MicroMasters® Program, edX
UNIVERSITY SYSTEM OF MARYLAND
Completed four graduate-level instructional design courses that focus on maximizing learning with the use of technology:
Learning Theories; Instructional Design Models; Digital Media and Technology; Course Evaluation and Capstone Project.
Everything DiSC® Workplace
EVERYTHING DiSC (WILEY)
Delivered by the makers of the DiSC assessments, the certification verifies expertise in teaching the principles of the DiSC model as well as creating strategies for their application in a variety of workplace situations.
BRENTWOOD EARLY RISERS TOASTMASTERS
Toastmasters empowers individuals to become more effective communicators and leaders through a network of over 364,000 members in 145 countries with an online curriculum that teaches transferable skills across 11 specialized learning paths.
UNIVERSITY OF THE PHILIPPINES
The Psychology program included courses such as the Psychology of Learning, Psychological Statistics, Introduction to Research, Personality, Biopsychology, Human Development, Social Psychology, and Experimental Psychology.