Cecille Slish
Training Developer
ePerformax Contact Centers & BPO
The outsourcing partner you can trust with
your most important asset: your customers.
Phone:
+1-260-CCSLISH (227-5474)
Emails:
Located in:
Franklin, TN
What Do I Do?
When there is a training gap that stands in the way of our employees' progress, I support ePerformax by creating training to close that gap. I work with our team of instructional designers to accelerate the learning curve, helping our employees quickly get from good to great.
EXPERTISE
TRAINING DEVELOPMENT AND FACILITATION
My facilitation experience started right out of college when I taught computer productivity classes to both children and adults. I realized early on that training was the field I wanted to be in: not just delivering training but also developing it. Since then, I’ve developed technology modules, a corporate English proficiency curriculum, and several leadership development courses. I highly enjoy opportunities that enable me to continue growing this skill set.
"The question isn't 'How do I teach this?'
but 'How do they learn it?'"
-JANE BOZARTH
PUBLIC SPEAKING
I joined Toastmasters in 2013 originally because I just wanted to be better at speaking off-the-cuff. I ended up learning so much more. With its curriculum and supportive environment, I became better at articulating my thoughts as well as presenting them clearly and confidently. I've won contests in impromptu speeches, extemporaneous speeches, and prepared speeches at the club, area, and division levels. With Toastmasters, I continue to refine my communication skills.
"Speech is power: speech is to persuade,
to convert, to compel."
-RALPH WALDO EMERSON
EMOTIONAL INTELLIGENCE:
DiSC AND NVC
DiSC is a well-known personality assessment model that increases understanding of one's self and others--what makes us different--and how to navigate those differences for effective interactions.
NVC stands for NonViolent Communication: a way of communicating that inspires compassion and cooperation by focusing on what makes us the same. This key difference makes NVC the foundation for empathy and connection in both professional and personal settings.
"If you are tuned out of your own emotions, you will be poor at reading them in other people."
-DANIEL GOLEMAN
SKILLS
MS Excel - Advanced
MS Word - Advanced
MS PowerPoint - Advanced
MS Publisher - Advanced
MS Windows - Intermediate
DiSC - Expert
NVC - Advanced
Instructional Design - Advanced
Public Speaking - Advanced
Bilingual: English and Filipino
EXPERIENCE
2003-current
Training Developer,
Facilitator
EPERFORMAX CONTACT CENTERS & BPO
Thompsons Station, TN
My focus is developing employees’ leadership skills consistent with our company’s PERFORM culture. I work with our Manila office as I develop the courses in the US, then fly to Manila as needed to pilot, tweak, and endorse the training to our Manila team.
2002-2003
Facilitator,
Training Developer
EPERFORMAX CONTACT CENTERS & BPO
Manila, Philippines
My primary focus was on enhancing Filipino communication skills to support the American consumer. I developed the company’s first English curriculum which taught thousands of recruits in preparation for supporting our US-based clients.
1995-2002
Facilitator
FUTUREKIDS
Manila, Philippines
Built my technology skills while teaching children and adults how to effectively use Operating Environments, Databases, Wordprocessing, Spreadsheets, Graphics, Internet, Multimedia, Programming, Desktop Publishing, and Applied Technology.
In 1997 I started to also train new facilitators.
EDUCATION
2018-2019
Instructional Design & Technology
MicroMasters® Program, edX
UNIVERSITY SYSTEM OF MARYLAND
A series of four graduate-level instructional design courses that focus on maximizing learning with the use of technology:
Learning Theories; Instructional Design Models; Digital Media and Technology; Course Evaluation and Capstone Project.
2016
Everything DiSC® Workplace
Certified Facilitator
EVERYTHING DiSC (WILEY)
Delivered by the makers of the DiSC assessments, the certification verifies expertise in teaching the principles of the DiSC model as well as creating strategies for their application in a variety of workplace situations.
2013-current
Toastmaster
BRENTWOOD EARLY RISERS TOASTMASTERS
Toastmasters empowers individuals to become more effective communicators and leaders through a network of over 358,000 members in 143 countries with an online curriculum that teaches transferable skills across 11 specialized learning paths.
1991-1995
BA Psychology
UNIVERSITY OF THE PHILIPPINES
The Psychology program included courses such as the Psychology of Learning, Psychological Statistics, Introduction to Research, Personality, Biopsychology, Human Development, Social Psychology, and Experimental Psychology.